Meeting types · Client meeting
Client meeting minutes, without the note-taker.
Most scope disputes start as a sentence nobody wrote down, said cheerfully, near the end of a good client meeting.
Client meetings are commercially loaded in a way internal ones are not. Somewhere in an hour of friendly conversation are the two or three sentences that define what you are now expected to deliver, by when, and for how much. They are rarely flagged. They arrive as 'while you're here, could you also take a look at...' and they land in the middle of a tangent about someone's holiday.
Writing them down as they happen is the problem. Breaking eye contact to type kills the rapport that the meeting exists to build, and clients read a laptop screen between you as a lack of interest. So people don't take notes, and instead reconstruct the meeting afterwards — which is exactly when convenient forgetting sets in on both sides. Six weeks later there are two entirely honest and completely incompatible accounts of the same hour.
Put a phone on the table, record, and stay in the conversation. GetNotes transcribes the meeting with speaker labels and pulls out the decisions and the action items with owners, so the recap email you send that afternoon is grounded in what was actually said. A recap sent the same day, accurate and specific, is also the cheapest reputation you can buy.
The written record cuts both ways, which is the point. It stops you over-promising in the room, and it stops a renewal conversation turning into two competing memories of a meeting in March. It is also the fastest way to bring in a colleague who was not there, before they build against something the client only ever said aloud, and it means whoever inherits the account later has a set of meetings they can read rather than a folder of invoices and a hunch.
Where it earns its keep
The extra ask at the door
The meeting formally ended ten minutes ago. Coats are on. The client says, almost in passing, that it would be great if the reporting covered the second region too. Nobody writes it down, everybody remembers it differently, and it surfaces in six weeks as 'we agreed this in the spring'.
Kickoff with five stakeholders and four priorities
A project kickoff where operations, finance and marketing each describe a different most-important outcome. Untangling who wants what — and who actually has the authority to decide — is far easier from a speaker-labelled transcript than from a page of hurried bullets.
The meeting your colleague could not attend
The person doing the build was not in the room. They get a forwarded set of notes, miss a caveat the client stated clearly, and build the wrong thing. A shareable set of minutes plus a searchable transcript means the caveat is one search away.
How GetNotes works
- Record or upload. Hit record on your phone or laptop in the room — or drop in an audio file you already have. No bot joins anything.
- It writes it down. Every word transcribed, every speaker labelled, in 90+ languages including ones that switch mid-sentence.
- Share the minutes.Summary, decisions, and action items with owners — ready before everyone's back at their desk.
Questions, answered
Do I have to tell the client I am recording?
Yes, and it is worth doing well. Say at the top that you record client meetings so the follow-up notes are accurate, and that you will share them. Most clients welcome it. GetNotes records the room from a phone or laptop rather than joining a call as a bot, so the recording is visible and obvious rather than something happening in the background.
Can I use GetNotes for a client meeting in a cafe or a busy office?
That is the normal case. GetNotes is built for in-person meetings recorded on an ordinary phone microphone, not for bots joining video calls. Put the phone flat on the table between you rather than in a pocket or bag, and keep it away from cutlery and coffee cups, which produce more noise than the traffic outside.
Will GetNotes write my follow-up email?
It writes the minutes the email should be built from: a summary, the decisions reached, and action items with owners and deadlines. You take that, trim it to what the client needs to see, add the relationship sentences that no tool should write for you, and send. The work that disappears is the recall, not the judgement.
The meeting was half in English and half in another language. Does that work?
It does. GetNotes transcribes 90+ languages and handles code-switching, including mixing languages mid-sentence — common when a client is more comfortable discussing numbers in one language and relationships in another. The transcript keeps what was said in the language it was said in, and the minutes are written so the whole team can act on them.
Other meeting types
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